Service Policy for Radiant Reflection Cleaners Ltd
This Service Policy outlines the guidelines and expectations for both Radiant Reflection Cleaners Ltd (“the Company”, “we”, “us”) and our clients (“the Client”, “you”, “your”). Our goal is to provide high-quality cleaning services in a professional and transparent manner, ensuring satisfaction and maintaining safety at all times.
1. Scope of Services
1.1. Radiant Reflection Cleaners Ltd provides a wide range of cleaning services for residential and commercial properties, including but not limited to:
– General cleaning (e.g., dusting, vacuuming, mopping)
– Deep cleaning (e.g., sanitization, carpet cleaning, upholstery cleaning)
– Window cleaning
– Industrial and warehouse cleaning
– Post-construction cleanup
– Specialized services as per client requests (subject to availability)
1.2. The specific services to be performed will be agreed upon with the Client at the time of booking.
2. Booking and Scheduling
2.1. Clients can book services through our customer service team via phone, email, or online.
2.2. All bookings are subject to availability, and we recommend advance scheduling to secure preferred dates.
2.3. The Client must provide accurate information regarding the property and the services needed. Any changes to the scope of work must be communicated at least 24 hours before the scheduled service.
2.4. Radiant Reflection Cleaners Ltd reserves the right to reschedule services due to unforeseen circumstances such as staff unavailability, extreme weather, or unsafe conditions.
3. Payment Terms
3.1. Payment for services is due upon completion unless agreed otherwise. For regular services, weekly or monthly payments may be arranged.
3.2. The Client agrees to pay the quoted amount. Any additional services beyond the original agreement may incur extra charges.
3.3. Accepted payment methods include bank transfers, credit cards, and other authorized methods.
3.4. Late payments may result in additional fees of 5% per month on the outstanding balance. Continued non-payment may result in service suspension.
4. Cancellations and Rescheduling
4.1. Clients may cancel or reschedule their bookings with a minimum of 24 hours’ notice. Cancellations made with less than 24 hours’ notice may result in a cancellation fee of up to 50% of the service cost.
4.2. The Company reserves the right to cancel or reschedule services due to unforeseen events or unsafe conditions at the property. In such cases, we will notify the Client and propose an alternative service date.
5. Health and Safety
5.1. Radiant R
5.1. The safety of our staff and Clients is a top priority. Clients must inform us of any potential hazards at the property.
5.2. Pets and small children should be kept away from the work area during cleaning services.
5.3. Radiant Reflection Cleaners Ltd reserves the right to suspend services if conditions are deemed unsafe for our staff.
eflection Cleaners Ltd uses high-quality, professional-grade cleaning products and equipment to ensure the best results.
5.2. We are committed to environmentally friendly practices and use eco-friendly cleaning products whenever possible. If a Client prefers specific cleaning products or has allergies, they must notify the Company at the time of booking.
5.3. In some cases, the Client may be asked to provide access to certain utilities (e.g., electricity, water) or specific equipment necessary for the cleaning service. Any special equipment requests must be communicated in advance.
6. Client Responsibilities
6.1. The Client must provide access to the property at the scheduled time. Failure to do so may result in a full charge for the missed service.
6.2. Clients are responsible for securing any valuable or fragile items prior to the cleaning service. The Company is not liable for damage to unsecured items unless explicitly disclosed.
6.3. Special instructions for handling delicate areas or items must be provided in advance.
7. Use of Products and Equipment
7.1. Radiant Reflection Cleaners Ltd uses high-quality, eco-friendly cleaning products and professional-grade equipment.
7.2. If the Client has specific cleaning product preferences or sensitivities (e.g., allergies), they must notify the Company in advance.
7.3. In some cases, Clients may need to provide access to utilities (e.g., electricity, water) for the completion of certain tasks.
8. Satisfaction Guarantee
8.1. Radiant Reflection Cleaners Ltd strives to provide top-quality services. If a Client is not satisfied with the cleaning results, they must notify the Company within 24 hours. We will arrange a re-clean or address the issue as needed.
8.2. The satisfaction guarantee does not apply to pre-existing conditions, damages outside the scope of standard cleaning, or surfaces/materials that cannot be restored by cleaning alone.
9. Liability and Insurance
9.1. Radiant Reflection Cleaners Ltd is fully insured for public liability and property damage.
9.2. While every effort is made to avoid accidents, we are not responsible for pre-existing damage, normal wear and tear, or items not disclosed to us in advance.
9.3. The Client must report any damage or loss caused by the cleaning service within 24 hours of completion. Claims made after this period will not be accepted.
10. Confidentiality and Privacy
10.1. We respect our Clients’ privacy. Any personal information collected during the booking process will be used solely for the provision of services and will not be shared with third parties without consent, except as required by law.
10.2. Our staff members are required to maintain the confidentiality of any private information encountered during the cleaning service.
11. Amendments to Service Policy
11.1. Radiant Reflection Cleaners Ltd reserves the right to modify this Service Policy at any time. Any changes will be communicated to Clients and posted on our website.
11.2. Continued use of our services after any amendments constitutes acceptance of the updated Service Policy.
12. Dispute Resolution
12.1. In the event of a dispute, the Client should contact us directly to resolve the issue.
12.2. If the matter cannot be resolved through direct communication, it may be referred to mediation or other dispute resolution processes as per German law.
13. Contact Information
For any questions or concerns regarding our services or this policy, please contact Radiant Reflection Cleaners Ltd at:
- Phone*: (+44) 07473700312
- Email: info@radiantcleaningpros.co.uk
- Address: 37 Foley Street, Wednesbury, WS10 9HG
- Website: https://radiantcleaningpros.co.uk
NB: This Service Policy is designed to be clear, comprehensive, and transparent for both clients and the company. It should be posted on your website and available to clients upon request. Let me know if you need any adjustments or additions!
Discover the Ease of Online Booking!
Get our App on Play Store or Apply Store to easily book our services and track the progress
